Bet Queries

Bet Queries

May 4, 2016 Help Pages

How can I place a bet?

Just register or log into your account and then tap the odds that you wish to place a bet on. The bet will now be added to your betslip where you can set a stake before confirming and placing your bet.

Where can I see any bets that I’ve placed?

  1. Login and go to ‘My Account’
  2. Select ‘My Bets’

How can I change my odds to decimal or fractional?

  1. Login and go to ‘My Account’
  2. Select ‘Odds Format’

What happens if a match is postponed?

Check the betting rules for different sports in the sports book. Some sports require the match to be played on the same day for bets to stand, bets in other sports may remain open until the match is completed or officially abandoned.

How can I take a break?

In order to self-exclude you need to

  1. Login and go to ‘My Account’
  2. Select ‘Timeout’
  3. Confirm by selecting a period for how long you wish to take a break for
  4. You will no longer be able to log into your Sportdec betting account until after this period is complete

How can I self-exclude?

In order to self-exclude you need to

  1. Login and go to ‘My Account’
  2. Select ‘Self Exclusion’
  3. Confirm by selecting a period for how long you wish to self-exclude
  4. You will no longer be able to log into your Sportdec betting account and will need to contact our customer support team at support@sportdec.com when this period has finished

Alternatively you can contact our customer support team at support@sportdec.com and they will assist you with this process.

Why has my winning bet not been paid yet?

Sportdec require official results to be declared before markets can be settled. Sometimes online sources can be incorrect so settlement may be delayed until results can be confirmed. Please contact our customer support team at support@sportdec.com if you believe that your bets has been incorrectly settled.

Can I cancel a bet?

Unfortunately no. Once you have confirmed your bet and it has been accepted, bets cannot be cancelled.

How can I use my free bets?

All free bets are subject to the terms and conditions of that promotion. Once you have chosen an appropriate wager you can activate your free bet by selecting the option to ‘use free bet’ in your betslip. After free bets are settled the stake is not returned.

How are my bets decided?

All bet decisions and settlements are made on the basis of the Sportsbook Rules and the official results of the match as determined by the relevant sporting bodies.

How is my Each Way bet calculated?

As an example we will take the Grand National. So your horse has romped home in the National (or just crept into the places) and you want to know how much you have won – see the example below which explains it all.

You have backed Sportdec for €5 Each Way at a price of 14/1. The each way terms of the race are five places at a quarter the odds. He romps home to win so you will be paid as follows:

You will be paid on the win part of your bet, €5 at 14/1 and the place part of the bet €5 at a 1/4 of 14/1.

WIN: €5 at 14/1 pays €75 (€5 x 14 =€70 plus your €5 stake back).

PLACE: A quarter of 14/1 is 3.5/1 (14 divided by 4) so the place part of the bet is paid as €5 at 3.5/1 = €22.50 (€5 x 3.5 = €17.50 plus your €5 stake back).

TOTAL RETURNS: WIN plus PLACE = €75 plus €22.50 = €97.50.

If your horse finished 2nd, 3rd, 4th or 5th then you just get the place returns above – the win part of your bet is lost.

For example: say Social Media finished fifth, so €5 at 16/1 is settled as: A quarter of 16/1 is 4/1 (16 divided by 4) so the place part of the bet is paid as €5 at 4/1 = €25 (€5 x 4 = €20 plus your €5 stake back).

My bet was settled incorrectly. What do I do?

If you believe that your bet was settled incorrectly (e.g. it should have won but it is marked as lost or void), please contact our customer support team at support@sportdec.com with the relevant information.

My question isn’t here. Where can I get help?

If you’ve got a question that the FAQ can’t answer, please contact our customer support team at support@sportdec.com.

About the author

Dave Bennett: