Customer Security

Customer Security

May 4, 2016 Help Pages

Is the app secure?

Here at Sportdec, we fully understand and accept our responsibilities in relation to security. We recognise that online security is an area of vital importance to you. It is imperative that you should be fully satisfied that your personal details are secure before you commence activities with us. Information such as personal details, credit or debit card numbers, passwords and all account details are automatically encrypted. This process is intended to act as a secure barrier to detect any unauthorised access to our server immediately. Furthermore, our app utilises anti-fraud checks throughout all transaction and payment processes. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Why have I been asked to provide proof of identity?

As part of our compliance with legal and regulatory requirements surrounding customer verification, we are obliged to confirm that all of our betting customers are over 18.

In addition, to protect our customers from identity theft we must confirm that customers are the genuine owner of the payment method used to make their deposits. To make this process as simple as possible for our customers, we utilise a number of electronic checks to confirm your age and identity. Unfortunately, these checks are not perfect and we cannot validate 100% of our customers electronically. This is not the fault of you the customer, but a limitation of the databases we use.

Solution: Simply take a digital photograph (or scan) of the below documents and send them to us at support@sportdec.com

  • A Bank statement or Utility bill (name and address visible)
  • A Photo ID (passport or drivers licence)
  • Front of your registered debit/credit card. Please block out the first 12 digits of your card number, leaving the last 4 digits, expiry date and your name clearly visible in the image. The back of your card is not required and for security reasons you should not send it.