How can I make a deposit?

  1. Login and go to ‘My Account’
  2. Select Deposit
  3. Select card (or add a card if this is your first deposit), enter your CV2 number, the amount you would like to deposit and tap ‘Deposit’.
  4. You also set a deposit limit if you wish from here

How can I make a withdrawal?

  1. Login and go to ‘My Account’
  2. Select Withdraw
  3. Select card, enter the amount you would like to withdraw and tap ‘Withdraw’.

What are my options for withdrawals?

All withdrawals will be transferred to your credit/debit card from where you deposited. Please contact our customer support team at support@sportdec.com if there are any issues with the card from where your deposit was made.

How long do withdrawals take?

Generally, withdrawals take 2-3 working days to reach your account once approved. However please note that due to bank processing times, withdrawals can take up to 5 working days to reach your account.

How do I know if my withdrawal has been approved?

Go to ‘Payment History’ in the ‘My Account’ section to see the status of all your withdrawals. Any pending withdrawals are displayed at the top of the page. If your card withdrawal has been requested before 10am GMT the withdrawal will typically be approved by 8pm that same day. If withdrawal is requested after 10am GMT it will be typically be approved by midday the following day.

Can I cancel my withdrawal?

Yes, while a withdrawal is still pending you can cancel it. Once a withdrawal has been approved you can no longer cancel it.

How do I cancel a withdrawal?

If you have withdrawn by card you can reverse your withdrawal by navigating to: My account >  Transaction History > Pending Withdrawals’ if you have any pending withdrawals these shall display at the top with the option to ‘Cancel’. Simply click on Cancel and you will then be asked to confirm the reversal. Funds should return to your account immediately.

How much can I deposit?

The minimum deposit amount is £/€5.00 per transaction and the maximum is £/€10,000 per day.

How much can I withdraw?

The minimum withdrawal amount is £/€5.00 per transaction and the maximum is £/€10,000 per day.

What happens if the card registered on my account has expired or been cancelled?

You will need to let us know of any changes of card and supply background information relating to the change. Any new card will have to be registered to your Sportdec account if you make transactions with it. Please contact our customer support team at support@sportdec.com if there are any issues adding a new card.

Can I make a withdrawal from my account to another person’s bank account?

No, this is deemed as a third party transaction and will not be permitted under any circumstance.

Can I deposit funds into someone else’s account?

No, this is deemed to be a third party transaction, which is not allowed under any circumstances.

What identification do I need to supply for making a withdrawal?

Generally you do not need to provide any identification for making a withdrawal. However, if there has been an issue automatically verifying your age we will request a copy of your passport or driver’s licence and a copy of a recent utility bill from the address registered on your account.

How long will it take for my deposit to appear in my account?

Deposits are approved instantly. Once we receive your funds, we will credit your Sportdec account. It will appear in your bank / credit card statement as ‘FSB Technology’.

Which deposit methods do you accept?

Sportdec currently accepts Visa Credit, Visa Debit, Visa Electron, Maestro and Mastercard for deposits.

Do Sportdec charge on debit/credit card transactions?

Sportdec absorb all transaction fees. However, Sportdec reserve the right to charge players these fees if they deem that players have been using Sportdec to guarantee profits.

Why was my card/deposit declined or rejected?

First, check to confirm that all of your card details are entered correctly and that you are using a card which is accepted by Sportdec. If the deposit is still declined, your credit card issuer may maintain a rule that does not allow you to make direct deposits to online betting sites. Please contact your card provider to check if that is the case. Please contact our customer support team at support@sportdec.com if this is still not resolved.

Can I deposit in another currency?

Once your account is set up, the currency cannot be changed. Please contact our customer support team at support@sportdec.com or via the contact form in the ‘My Account’ section of the app for more information on this.

General betting rules

In these Betting Rules, Sportdec is referred to as “Sportdec”, “us”, “we” or “our” and you are referred to as “you” or “your”.

Placing Bets

  1. We reserve the right to accept or refuse the whole or any part of any proposed bet.
  2. A bet shall be deemed to be void if the required stake is not transmitted in full before the event commences, unless (in our absolute discretion) we accept the bet subject to authorisation.
  3. Bets may not be cancelled or changed once the bet has been placed and acceptance of the bet has been confirmed by us, either in the form of a generated bet receipt or in the open or settled bets section of your account.
  4. It is your responsibility to ensure details of any bets that you place are correct.
  5. All prices are subject to variation and, save where the starting price has been selected by you, the price shall be fixed at the time a bet is placed.
  6. We cannot be held responsible for any typing, human or software error which leads to any errors or omissions in relation to any product or in respect of any publication on the app of any prices or results other than those intended. We reserve the right to void any bets which have been accepted at an incorrect price.
  7. We are not responsible for the accuracy of any offers, prices or other information displayed on any third­ party websites including but not limited to price comparison or affiliate websites and we accept no liability in respect of any such errors.
  8. It is your responsibility to understand the betting and gaming terminology used on the app and the mechanism of any bet types that you select. If you have any queries as to how certain bet types work, please contact Customer Services before placing any such bet. We cannot accept any responsibility if you place a bet which you do not fully understand.
  9. A number of bets may be treated as being a single bet when a customer places multiple copies of the same bet. When this occurs all bets will be voided apart from the first bet struck.
  10. The use of a “banker” selection or selections to circumvent online limits is not permitted.
  11. Where a number of multiple bets, involving identical or very similar selections, are received by different customers within a short timeframe, we reserve the right to void all such bets, even after the bets have been determined.

Maximum Winnings

The maximum amount that can be won by one customer in one twenty­four hour period, regardless of the size of the stake or the number of bets placed, is £/€100,000 (or its equivalent amount in a currency accepted by us on the app).

Non Runners / Non­Participants And Void Selections

  1. Save in respect of bets placed under ante post terms (see section 5 below), the stake placed on single bets will be returned in circumstances where the subject of the relevant bet has been entirely withdrawn from the relevant event prior to its commencement. In accumulative bets the stake will run on to the remaining selection(s) with a double becoming a single, a treble becoming a double and so on.
  2. Unless a specific reference is made in the individual section that covers the sport, all bets placed on abandoned or postponed events shall be treated as void. However, bets in markets that have already been resolved at the time of abandonment and which could not be altered regardless of future events (such as the identity of the first goal scorer) will be settled in accordance with its outcome.

Dead Heats

In the event of a DEAD HEAT the stake money on a selection is divided by the number of runners or competitors involved in the dead heat. The full odds are then paid proportionately to the divided stake, with the remainder of the stake money being treated as a losing stake.

Ante Post Betting (Future Events)

  1. Ante post bets are those placed at prices on:
    • Horse Racing prior to the final declaration stage;
    • Sports events prior to the start of an event, with the exception of bets on a match, a single race event or an individual heat/stage;
    • All special (non­sporting) events.
  2. You agree that ante post bets are accepted on the understanding that you will lose your stake if your selection does not participate. No Tattersalls’ Rule 4 deductions are made from winning bets except when a runner in a horse race is balloted out.
  3. Bets placed after the start of a sports event are not classified by us as ante post. Unless otherwise stated in the Sport Rules for a particular sport, the start of an event is defined as the first time at which any competitive action commences. Stakes will be refunded on competitors/teams who do not participate in the relevant event after the bet is placed, unless they have been eliminated by competition rules. A Tattersalls’ Rule 4 deduction will be applied to winning bets placed after the competitor’s/team’s last competitive action and prior to the market being re­formed.
  4. Stakes will not be refunded on competitors/teams who start an event and then withdraw.
  5. In total tournament/series markets (e.g. winner of the golden boot), individuals named in the team squad will be deemed to have participated whether or not they have taken part in any competitive action.
  6. Ante post each way doubles, trebles etc. are settled win to win, place to place.
  7. Ante post bets are settled at the price and place terms applicable at the time of acceptance.
  8. Place only bets and forecast bets are not accepted at ante post odds. If taken in error, place only bets will be void. Forecast bets will be settled on the computer straight forecast.
  9. The terms of any bespoke bets placed following a written request from an individual customer will be clarified in our written response to the customer prior to the bet being placed.
  10. If a horse race is cancelled, rescheduled to run at another racecourse or run on a different surface (turf to all weather or vice versa) then ante post bets will be deemed to be void.
  11. If a horse race is re­scheduled to run at the same race course then all ante post bets will stand. However if the race reopens or reverts back to a previous forfeit or declaration stage then we will allow any *open ante post bets to be cancelled by mutual consent.
  12. An *open ante post bet is where the selection is a declared runner or quoted in the betting market at the time of postponement. Bets can only be voided by mutual consent prior to the final declaration stage.

Related Contingencies

  1. Accumulative/multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another.
  2. For example: £10/€10 double on Liverpool to win the FA Cup semi­final 3­0 and Liverpool to qualify for the final. The second part of the bet is wholly reliant on the successful outcome of the first stage of the double.
  3. If taken in error the stakes will be equally divided in respect of the contingent elements of the accumulative/multiple bet and shall be separated into individual bets. However, where the related parts of the bet are resolved at different times, unless ‘special double’ or ‘special accumulative’ odds are available, bets will be settled as instructed with the odds for the second or subsequent legs being determined at each individual stage.

Sports Governing Bodies

  1. It is a condition of your use of the Betting Service that you represent that:
    • you are not prohibited from entering into the bet by any term of your contract of employment or any rule of a Sports Governing Body, which applies to you.
    • you are not aware of any circumstance which would make the placing of the bet a breach of a rule on betting applied by a Sports Governing Body.
    • where the bet is placed on the outcome of a race, competition or other event or on the likelihood of anything occurring, you do not know the outcome of the event or have not been involved in any circumstances which might affect its potential outcome.
  2. If we become aware or suspect that any such representation by you is or may be false your stake will be forfeited and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the relevant placed bet.

Data Supplied By A Third Party

Please be aware that any data (such as current scores or elapsed time) that is displayed on the app or on our text screens is sourced from a ‘live feed’ provided by a third party and may be subject to time delay and/or be inaccurate. If you rely on this data to place bets, you do so entirely at your own risk and we accept no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it.

Rigging

We reserve the right to withhold payment if we become aware or suspect that the prices of a particular event have been manipulated or where a race, event or match has been rigged. Pending the outcome of any investigation and, in our absolute discretion, we reserve the right to declare bets on any such race, event or match as void.

Late Bets

  1. Bets may be placed up to the scheduled start time of the event or a pre­determined time, whichever is the earlier.
  2. Any bet inadvertently accepted after the betting has closed or where the event was resolved or at a stage where the customer could have any indication of the outcome will be settled at the correct price at the time the bet was placed.
  3. Bets placed after the final event result is known will be voided.
  4. Should there be a dispute over the start time of an event/market where an official starting time is not given by that sports governing body, then the time that we determine the event to have started and the time at which the bet was placed according to our transactional logs (if recorded) will be conclusive evidence in the settlement or non-settlement of all bets in respect of that event/market.

Sportsbook rules: Football

Bet Settlement:

    • All winning bets will be settled at the prices shown at the time the bet was accepted.
    • For the purposes of these rules, Half Time is defined as the scheduled first 45 minutes of the 1st Half plus any added injury time of stoppage time.
    • Normal Time and 90 Minutes’ Play is defined as the scheduled 90 minutes of play of the 1st and 2nd Half plus any added injury time or stoppage time.
    • Extra Time is defined as any scheduled periods of play after Normal Time and 90 Minutes’ Play, plus any added injury time or stoppage time, golden/silver goals and/or Penalty Shootouts.
    • All bets on football matches are based on the score at the end of a scheduled 90 Minutes’ Play, unless otherwise stated or unless the bet has already been settled.
    • Prices relating to score of the match after Extra Time may be offered at the end of a scheduled 90 Minutes’ Play.
    • Goals scored in 90 Minutes’ Play do not count for settlement purposes of these Extra Time markets.
    • All bets specific to Extra Time will be made void if a match is abandoned before its scheduled end unless otherwise stated or the bet has already been settled.
    • Match details such as dates and kick­off times that are displayed on the app are for guidance only.
    • In the event of a match being played on a neutral ground the team displayed to the left will be considered as the home team and the team shown on the right will be considered as the away team.

Abandoned Matches:

All bets will be void on matches that are abandoned before the completion of 90 Minutes’ Play, unless otherwise stated or the bet has already been settled.

Postponed/Rearranged Matches:

All bets on matches that are postponed will be void unless it is played before the following Monday (Sunday midnight GMT), in which case the bets will stand. All bets on matches where the venue of the match or the opponent is altered, after it has initially listed on the app, will be void.

Match Prices:

Winning bets must predict the winner of match at the end of Normal Time.

Correct Score:

Winning bets must predict the match score at the end of Normal Time.

Double Result (Half Time ­ Full Time):

Winning bets must predict the result at Half­Time and at the end of Normal Time.

First Goalscorer:

    • Winning bets must select the first player to score a goal in the match in Normal Time.
    • Own goals do not count for the purposes of these markets.
    • Bets will be void on players not taking part in the match.
    • Bets on players that are substituted or sent off before the first goal is scored are settled as losers.
    • Bets will be void on players who come on as substitutes after the first goal has been scored, unless the first goal is an own goal, in which case all bets will be carried forward.
    • If a match is abandoned before the first goal is scored all bets are void including bets on ‘No Goalscorer’.
    • If a match is abandoned after the first goal is scored, all bets stand.
    • First Goalscorer bets are settled in accordance with the players named by the official websites of the league or competition or relevant football authority immediately following the matches.
    • A full list of results and result sources can be obtained from Customer Services on request. This rules applies to all Football matches worldwide.
    • Whilst every effort is made to produce a comprehensive list of participants for each match, lists are not exhaustive and other players will count as winners if they score the first goal.

Last Goalscorer:

    • Winning bets must select the last player to score a goal in the match in Normal Time.
    • Own goals do not count for the purposes of these markets.
    • All players that take part in a match are considered active selections for Last Goalscorer, irrespective of whether they are on the pitch when the goal is scored.
    • All bets for Last Goalscorer will be made void if 90 Minutes’ Play is not completed, unless otherwise stated.
    • Bets will be void on players not taking part in the match.
    • Bets on players that are substituted or sent off before the last goal is scored are settled as losers.
    • Bets will be void on players who come on as substitutes after the last goal has been scored, unless the last goal is an own goal, in which case all bets will be carried forward. If a match is abandoned before the last goal is scored all bets are void including bets on ‘No Goalscorer’.
    • If a match is abandoned before the first goal is scored all bets are void including bets on ‘No Goalscorer’.
    • If a match is abandoned after the first goal is scored, all bets stand.
    • Last Goalscorer bets are settled in accordance with the players named by the official websites of the league or competition or relevant football authority immediately following the matches.
    • A full list of results and result sources can be obtained from Customer Services on request. This rules applies to all Football matches worldwide.
    • Whilst every effort is made to produce a comprehensive list of participants for each match, lists are not exhaustive and other players will count as winners if they score the last goal.

Scorecast (First Goalscorer­Correct Score Double):

    • Winning bets must select the First Goalscorer and Correct Score in the match in Normal Time.
    • The combination of 0­0 and No Goalscorer is settled as a correct single on 0­0.
    • If your selected First Goalscorer comes on after the first goal has been scored or does not take part in the game, bets will be settled as a correct score single on the Correct Score.
    • In the event of an own goal, bets will be settled on the Next Goalscorer and the Correct Score in the match.
    • If the Correct Score is 1­0 and the only goal of the match is an own goal, then bets are settled as a Correct Score single.
    • If a match is abandoned prior to the completion of 90 Minutes Play and a goal has been scored, combination bets revert to First Goalscorer singles.
    • If no goal has been scored then all bets are void.

Half Time Result:

Winning bets must predict the result at Half Time. In the event of the match being abandoned before Half Time, all bets will be void. Bets will stand for matches abandoned after Half Time has been reached.

Total Goals:

Winning bets must select the total number of goals scored in the match in Normal Time. Where a Total Goals market is offered on a group of matches if any matches are postponed or abandoned in the same market then all bets will be void.

Under/Over:

Winning bets must predict whether the total number of goals is under or over the quoted level in Normal Time.

Half with Most Goals:

Winning bets must predict which half has most goals scored by either team in Normal Time.

Draw no Bet:

Winning bets must predict which team wins the match in Normal Time. In the event of a Draw, bets are void.

Double Chance:

Winning bets must predict the outcome of the match based on three selections ­ either the Home or Away team wins, the Home team wins or draws or the Away team wins or draws.

Goal Handicap:

Winning bets must predict the winner of the match at the end of Normal Time after the final score has been adjusted by the handicap. Bets on Handicap draw always refer to the home team regardless being plus or minus.

First Goal:

Winning bets must predict the team to score the first goal in Normal Time. Own goals count to the side credited with the goal. Bets will be void if 90 Minutes’ Play is not completed, unless the first goal has already been scored.

Last Goal:

Winning bets must predict the team to score the last goal in Normal Time. Own goals count to the side credited with the goal. Bets will be void if 90 Minutes’ Play is not completed.

Time of First Goal/Time of 1st Team Goal:

    • Winning bets must select the time band (e.g. 21­30 minutes) within which the first goal, first goal of a particular team or next goal is scored.
    • The winning time band will be settled as the time shown by the TV broadcaster covering the match.
    • If a goal is scored when 19 minutes, 5 seconds have elapsed on the clock, the winning time will be settled as being in the 20th minute.
    • If a match is abandoned before the first goal is scored, all bets placed on the first goal being scored in that time band up to but not including the time of abandonment are lost.
    • For example, if the match is abandoned after 25 minutes, bets placed on time bands 1­10 and 11­20 are losers.
    • If a match is abandoned after the first goal has been scored all bets stand.
    • In the event of any dispute, settlement will refer to the TV broadcaster covering the match.
    • If the game is being covered by more than one television station and the stations disagree, or if the match is not televised at all, the determination of the UK Data Provider will be used.

Timed Goals/Corners/Cards/Throw Ins/Free Kicks/ Goal Kicks/Penalty Awarded/Penalty Missed/Penalty Scored:

    • Winning bets must select whether or not there will be a one or more goals, corners, throw ins, free kicks, goal kicks, Penalty awarded, Penalty Missed, Penalty Scored or cards in a listed time band.
    • The winning time band will be settled for Goals as the time shown by the TV broadcaster covering the match and For Corners, Throw Ins, Free Kicks, Goal Kicks, Penalty awarded, Penalty Missed, Penalty Scored settlement will be made on data from the official website of the competition or if unavailable data transmitted by our Data Providers. This settlement data and results can be obtained on request from Customer Services.
    • If a goal is scored when 19 minutes and 5 seconds have elapsed on the clock, the goal will be considered to have been scored in the 20th minute.
    • If a bet is placed on an event to occur between the 41st and 50th Minute and the event occurs at 46:15 in the first half, the bet is considered a winner.
    • If a bet is placed on an event to occur between the 80th and 90th Minute and the event occurs at 90:05 in the second half, the bet is considered to be a winner.
    • For the purposes of this bet, a goal, Penalty scored, penalty missed is considered to have happened when it occurred; a corner, throw in, free kick, goal kick, penalty awarded is considered to have happened when it is AWARDED (not when it is taken), if the corner, throw in, free kick, goal kick, penalty awarded, penalty scored, penalty missed is then cancelled it is deemed not to have been awarded; and a card is considered to have happened when it is shown.
    • If a match is abandoned during any of these time bands, all bets placed will be void, unless the bet has already been settled.
    • In the event of any dispute for goals settlement will refer to the TV broadcaster covering the match. If the game is being covered by more than one television station and the stations disagree, or if the match is not televised at all, the determination of the UK Press Association will be used.
    • For Corners, Throw Ins, Free Kicks, Goal Kicks, penalty awarded, penalty scored, penalty missed settlement will be made on data from the official website of the competition or if unavailable data transmitted by our Data Providers. This settlement data and results can be obtained on request from Customer Services.

Leading Minutes/Total Goal Minutes:

    • Goal times are recorded as the full minute that they are scored in according to the TV broadcaster’s coverage of the match.
    • For example, a goal scored after 0 minutes and 20 seconds will be recorded as the 1st Minute.
    • A goal scored after 73 minutes and 2 seconds will be recorded as the 74th Minute.
    • Any goal scored in injury or stoppage time in the 1st Half will be recorded as the 45th Minute.
    • Any goal scored in injury or stoppage time in the 2nd Half will be recorded as the 90th Minute.

Total Corners/Corners in 1st Half/Corners in 2nd Half:

    • Winning bets must select the number of corners taken either as exact amounts (e.g.8 corners) or in bands (e.g. 12­14 corners) in Normal Time.
    • Corners that are awarded but are prevented from being taken for whatever reason do not count.
    • Settlement will be made with reference to all available evidence.
    • In the event of a match being abandoned before Half Time, all bets will be void.
    • If the match is abandoned before the end of Normal Time, all bets other than those for ‘Corners in 1st Half’ will be void.

Team to Score /Second/Third/Next Goal:

    • Winning bets select the team to score the next goal up until the end of Normal Time.
    • Own goals count to the side credited with the goal.
    • Bets will be void if 90 Minutes’ Play is not completed, unless the bet has already been settled.

1st/Next Throw In:

    • A throw­in is deemed to have happened when it was awarded.
    • If a throw­in is awarded to a team but this team is prevented from taking the throw­in for whatever reason, then this throw­in has not been awarded and is not counted as a throw­in.
    • Bets on the next throw in that are not settled at Half Time shall carry over and be settled in the second half up until the end of Normal Time.
    • Bets on the next throw in will be voided at the end of Normal Time if a throw in has not occurred.
    • In Extra Time, a new bet on the next throw in will be offered. Bets on the next throw in that are not settled at the end of the 1st half of extra time shall carry over and be settled in the 2nd half of extra time.
    • Bets on the next throw in will be voided if a golden/silver goal is scored and no throw in has occurred.
    • Bets on the next throw in will be voided at the end of the 2nd half of extra time if a throw in has not occurred.

1st/Next Free Kick, Corner Kick, Goal Kick (‘kicks’):

    • A ‘kick’ is deemed to have happened when it was awarded.
    • If a ‘kick’ is awarded to a team but this team is prevented from taking it for whatever reason, this ‘kick’ has not been awarded and is not counted.
    • Bets on the next ‘kick’ that are not settled at Half Time shall carry over and be settled in the second half up until the end of Normal Time.
    • Bets on the next ‘kick’ will be voided at the end of Normal Time if a ‘kick’ has not occurred.
    • In Extra Time, a new bet on the next ‘kick’ will be offered.
    • Bets on the next ‘kick’ that are not settled at the end of the 1st half of extra time shall carry over and be settled in the 2nd half of extra time.
    • Bets on the next ‘kick’ will be voided if a golden/silver goal is scored and no ‘kick’ has occurred.
    • Bets on the next ‘kick’ will be voided at the end of the 2nd half of extra time if a ‘kick’ has not occurred.

1st/Next Yellow Card/Red Card:

    • Yellow cards or red cards will only count when shown to players up until the end of Normal Time and any shown after the full­time whistle do not count.
    • In the event that two or more players receive a yellow card or red card for being involved in the same incident, the player of the team shown the first card is deemed to have been given the next of first card.
    • Players may receive a maximum of two cards per game. A second yellow card that results in a red card counts only as one card for the purposes of counting the number of cards.

To Score from a Penalty:

    • In the event that a goalkeeper blocks the penalty and/or it rebounds into play from the post(s) and/or crossbar, and a player scores from the rebound, this is not considered a goal scored from the penalty (even if the goalscorer is the same player as took the penalty kick).
    • The goal is instead considered a goal scored in open play and is recorded as such. If the ball hits the goalpost and/or goalkeeper and crosses the line it is considered a goal.
    • If a penalty is ordered to be re­taken then all bets placed on the markets, the result of the original penalty is void and all bets will stand on the retaken penalty.
    • Penalty not scored ‘saved’, if Goalkeeper touches the ball directly from the Penalty and goal is not scored direct from the penalty.
    • Penalty not scored ‘hit woodwork’, if ball directly hits the woodwork from the Penalty and goal is not scored direct from the penalty.
    • Penalty not scored ‘miss target’ if the ball directly hits neither the woodwork nor the keeper and does not result in a goal direct from the penalty.

Supremacy:

Where a goal supremacy market is offered on a group of matches (e.g. a home goals versus away goals market), if one or more matches are abandoned then all bets on that market will be void.

Outright Betting:

Where there are prices quoted for a team to win a match ‘Outright’ as well as in ’90 Minutes’ Play’, such as in cup tournaments, all bets will be settled on ’90 Minutes’ Play’ unless the ‘Outright’ price or the ‘Qualifying Outright’ price has been selected.

Outright Divisional Betting:

    • In divisional betting, the finishing positions of the teams at the end of the scheduled program of matches will determine the placings with no allowance for play­offs or subsequent enquiries resulting in points deductions by the respective leagues.
    • If any team has points deducted during the season from its total attained on the field of play, the deduction will be included in its final total.
    • However, if any deduction is made after all the games in that division have been completed, it will have no effect on the final total.

Outright Divisional Handicap Betting:

    • Winning bets must predict the team winning the division based on the application of the handicap.
    • At least one team in each division will start from scratch and all other teams in the division will be awarded a set number of points (or handicap start).
    • Final placings will be determined by adding the points awarded to each team to the total number of points accumulated over the season.
    • Bets must be placed prior to the start of the season and Dead Heat rules apply to teams level on points.
    • Goal difference does not count.

Player to Score at Any Time:

    • Winning bets must select a player to score at any time in a match up in Normal Time.
    • Own goals do not count for the purposes of this market.
    • Bets will be void if the player does not start at any time in Normal Time.
    • All players who take part in the match will be considered as Runners.

Competition/League Day Markets ­ First Team to Score in a Competition/League:

    • Winning bets must indicate the team in the stated Competition/League who score in the minimum elapsed time in Normal Time.
    • Own goals count to the side credited with the goal for settlement purposes.
    • If a goal is scored in injury or stoppage time at the end of the first half, this will be deemed to have been scored in the 45th minute.
    • If a goal is scored in injury or stoppage time, this will be deemed to have been scored in the 90th minute. Dead Heat rules apply to this bet.
    • If a match is abandoned after the first goal in a Competition/League has been scored,all bets stand.
    • If any match is abandoned before the first goal in Competition/League has been scored, all bets will be void.
    • If any match fails to take place on the date advertised on the Sportdec app, all bets on this market will be void.
    • All bets are void if two or more of the matches listed are postponed.
    • In the event of any dispute on any market, settlement will refer to the official websites of the league or competition or relevant football authority for the match or competition in question.
    • In the case of this data not being publicly available or published, settlement will be made on data transmitted by our Data Providers. This settlement data and results can be obtained on request from Customer Services.

Competition/League Day Markets ­ First Player to Score in Competition/League:

    • Winning bets must indicate the player in the stated Competition/League who scores in the minimum elapsed time in Normal Time.
    • Own goals do not count for settlement purposes.
    • If a goal is scored in injury or stoppage time at the end of the first half, this will be deemed to have been scored in the 45th minute.
    • If a goal is scored in injury or stoppage time, this will be deemed to have been scored in the 90th minute. Dead Heat rules apply to this bet.
    • If a match is abandoned after the first goal in a Competition/League has been scored, all bets stand.
    • If any match is abandoned before the first goal in Competition/League has been scored, all bets will be void.
    • If any match fails to take place on the date advertised on the Sportdec app, all bets on this market will be void.
    • All bets are void if two or more of the matches listed are postponed.
    • Bets on players that come on after the first league goal has been scored will be made void.

Occurrences in a League or Cup Competition ­ Total Goals:

Winning bets must predict the number of total goals in a league or cup competition. Total goals are calculated up until the end of Normal Time in each match.

Occurrences in a League or Cup Competition ­ Total Yellow Cards:

Winning bets must predict the number of yellow cards in a league or cup competition.Total yellow cards are calculated up until the end of Normal Time in each match.

End of Season Specials:

The end of the season is defined as the time when the League programme has been completed.

Kick Off:

Winning bets must predict which team will kick­off the match. Bets will only be accepted prior to 10 minutes before kick­off.

First Goal By Area:

Winning bets must select the correct area of the pitch and team (home or away) in which the first goal will be scored from. The result of this market will be determined by Opta, whose verdict shall be final.

Total Half Time Goals Bands:

Winning bets must select the total number of goals scored in the 1st Half.

Total Goals Bands:

Winning bets must select the total number of goals scored in Normal Time.

Minutes 1­15 (16­30, 31­45, 46­60, 61­75, 76­90) Betting:

Winning bets must select whether or not there will be one or more goals, corners, free kicks, throw ins, goal kicks, penalty awarded/missed/scored in a listed time band. Winning bets can also select the winner of the match bet for the minute bands below, home team, away team or draw.

Time Band: Minutes:
1 – 15 00:01 – 15:00
16 – 30 00:01 – 15:00
31 – 45 30:01 – 45:00 Any goal scored in injury or stoppage time in the 1st Half will be recorded as the 45th Minute.
46 – 60 45:01 – 60:00
61 – 75 60:01 – 75:00
76 – 90 75:01 – 90:00 Any goal scored in injury or stoppage time in the 2nd Half will be recorded as the 90th Minute.

For the purposes of this bet, a goal, penalty missed, penalty scored is considered to have happened when it occurs and corners, free kicks, throw ins, goal kicks, penalty awarded when they are awarded.

A penalty can be awarded in one period and Missed/Scored in the next.

If a penalty is awarded then not taken for any reason it is deemed to have not been awarded in the first place.

If a match is abandoned during any of these time bands, all bets placed will be void, unless the bet has already been settled.

In the event of any dispute on any market, settlement will refer to the official websites of the league or competition or relevant football authority for the match or competition in question for goals.

In the case of this data not being publicly available or published for goals and for all cases of corners, free kicks, throw ins, goal kicks, penalty awarded/missed/scored, settlement will be made on data from the official website of the competition or if unavailable data transmitted by our Data Providers.

This settlement data and results can be obtained on request from Customer Services.

Half Time Over/Under Goals:

Winning bets must predict whether the total number of goals is under or over the quoted level in the first half. In the event of the match being abandoned before Half Time, all bets will be void. Bets will stand for matches abandoned after Half Time has been reached.

Top Goalscorer:

Only goals scored within the quoted division are counted for this market irrespective of the team (within that division) for which they are scored. The team quoted alongside the player is for reference only. Only league goals count ­ excluding playoff matches. Own goals do not count. Dead­heat rules apply.

Top Tournament Goalscorer:

Top goalscorer in a competition will be settled in accordance with dead heat rules if players finish on the same number of goals scored, regardless of whether an official result is determined by other means by the sports ruling body. FIFA/UEFA’s awarding of the Golden Boot/Top Tournament Goalscorer in the event of players being tied on the same number of goals, will have no bearing on our settlement of the market. We will settle the market in accordance with our normal dead heat rules

Team to Score /Second/Third/Next Goal:

Winning bets select the team to score the next goal up until the end of Normal Time. Own goals count to the side credited with the goal. Bets will be void if 90 Minutes’ Play is not completed, unless the bet has already been settled.

Both Teams to Score:

Winning bets must predict whether or not both teams will score in a match.

Odd/Even:

Winning bets must predict if the match will finish with an odd or even amount of goals.

Asian Handicaps:

Please refer to the following examples regarding settlement of bets:

Handicap Line 0 Ball:

If either team wins by any margin they (the winning team) are to be settled as the winning selection. In the event of a draw all bets are void and stakes are refunded.

Handicap Line 0.25 Ball:

    • Team giving a 0.25 ball start:

      • Win by any score ­ All bets on this selection are winners.
      • Draw ­ Half the stakes are refunded on this selection. The other half of the stake is classed as a loser.
      • Lose by any score ­ All bets on the selection are losers.
    • Team receiving 0.25 ball start:

      • Win by any score ­ All bets on this selection are winners.
      • Draw ­ Half the stake is settled at the price of the chosen selection. The other half is refunded to the customer.
      • Lose by any score ­ All bets on the selection are losers.

Handicap Line 0.5 Ball:

    • Team giving a 0.5 ball start:

      • Win by any score ­ All bets on this selection are winners.
      • Draw ­ All bets on this selection are losers.
      • Lose by any score ­ All bets on this selection are losers.
    • Team receiving a 0.5 ball start:

      • Win by any score ­ All bets on this selection are winners.
      • Draw ­ All bets on this selection are winners.
      • Lose by any score ­ All bets on this selection are losers.

Handicap Line 0.75 Ball:

    • Team giving a 0.75 ball start:

      • Win by 2 or more ­ All bets on this selection are winners.
      • Win by exactly 1 ­ Half the stake is settled at the price of the chosen selection. The other half is refunded to the customer.
      • Draw or lose by any score ­ All bets on this selection are losers.
    • Team receiving a 0.75 ball start:

      • Draw or win by any score ­ All bets on this selection are winners.
      • Lose by exactly 1 ­ Half the stake is refunded to the customer. The other half is classed as a loser.
      • Lose by 2 or more ­ All bets on this selection are losers.

Handicap Line 1 Ball:

    • Team giving a full ball start:

      • Win by 2 or more ­ All bets on this selection are winners.
      • Win by exactly 1 ­ All bets on this selection are void and refunded to the customer.
      • Draw or lose ­ All bets on this selection are losers.
    • Team receiving a full ball start:

      • Win by any score or draw ­ All bets on this selection are winners.
      • Lose by exactly 1 ­ All bets on this selection are void and refunded to the customer.
      • Lose by 2 or more ­ All bets on this selection are losers.

Handicap Line 1.25 Ball:

    • Team giving a 1.25 ball start:

      • Win by 2 goals or more ­ All bets on this selection are winners.
      • Win by exactly 1 goal ­ Half the stakes are refunded on this selection. The other half of the stake is classed as a loser.
      • Draw or Lose ­ All bets on this selection are losers.
    • Team receiving 1.25 ball start:

      • Win by any score or Draw ­ All bets on this selection are winners.
      • Lose by exactly 1 goal ­ Half the stake is settled at the price of the chosen selection. The other half is refunded to the customer.
      • Lose by 2 or more goals ­ All bets on the selection are losers.

Handicap Line 1.5 Ball:

    • Team giving a 1.5 ball start:

      • Win by 2 or more goals ­ All bets on this selection are winners.
      • Win by exactly 1 goal, Draw or Lose by any score ­ All bets on this selection are losers.
    • Team receiving a 1.5 ball start:

      • Win by any score, Draw or lose by exactly 1 goal ­ All bets on this selection are winners.
      • Lose by 2 or more goals ­ All bets on this selection are losers.

Handicap Line 1.75 Ball:

    • Team giving a 1.75 ball start:

      • Win by 3 or more ­ All bets on this selection are winners.
      • Win by exactly 2 ­ Half the stake is settled at the price of the chosen selection. The other half is refunded to the customer.
      • Win by exactly 1, Draw or lose by any score ­ All bets on this selection are losers.
    • Team receiving a 1.75 ball start:

      • Lose by exactly 1, Draw or win by any score ­ All bets on this selection are winners.
      • Lose by exactly 2 ­ Half the stake is refunded to the customer. The other half is classed as a loser.
      • Lose by 3 or more ­ All bets on this selection are losers.

Handicap Line 2 Ball:

    • Team giving a full 2 ball start:

      • Win by 3 or more ­ All bets on this selection are winners.
      • Win by exactly 2 ­ All bets on this selection are void and refunded to the customer.
      • Win by exactly 1, Draw or lose ­ All bets on this selection are losers.
    • Team receiving a full 2 ball start:

      • Win by any score, draw or lose by exactly 1 goal ­ All bets on this selection are winners.
      • Lose by exactly 2 ­ All bets on this selection are void and refunded to the customer.
      • Lose by 3 or more ­ All bets on this selection are losers.

All other asian handicap lines follow the same principle as mentioned above

Miscellaneous

  1. Copyright in the information displayed on this app is the property of Satellite Information Services Limited (“SIS”) and/or its licensors. This information is intended for personal use only and may not be displayed in public, broadcast or used for any commercial purpose without the express written consent of SIS. Whilst every effort is made to ensure that the information is accurate, SIS accepts no responsibility for any use made of the information provided on this app and excludes all liability in respect of any loss suffered by any person arising directly or indirectly from use of the information.

Introduction (Terms and Conditions last updated on 4th May, 2017.)

This app is owned and operated by Sportdec Trading Limited t/a Sportdec which is a limited company registered in Malta and situated at No 12, Office 1/2, Tigne Street, Tigne Place, Sliema, SLM 3137, Malta. The sportsbook is provided by FSB Technology (UK) Ltd who are licensed by the Gambling Commission to provide fixed odds betting (licence 000-022201-R-305119-013).

The following rules form an agreement between Sportdec and its Customers. By registering with Sportdec you declare your full understanding and acceptance of these rules.

  1. All Customers must be 18 years of age or older in order to register and participate in any content, including the placing of stakes on a bet or participation in any other content found on this app. In order to avoid unlawful betting, we reserve the right to carry out checks to verify the information provided. We may undertake a search with a third party for the purpose of verifying that you are 18 or over. Where these checks are unable to verify that you are 18 years of age or over, we reserve the right to ask you for proof of age. If we are unable to confirm that you are aged eighteen (18) or over within seventy two (72) hours of your account being opened then we are required to suspend your account until satisfactory proof of your age is provided.
  2. The Customer has sole responsibility in ensuring their payment/bank details and contact information are up to date at all times.
  3. The Customer has sole responsibility to ensure that their security details remain confidential. In any event where a Customer is concerned that their security details are no longer confidential, they have the obligation to notify Sportdec immediately. Any transactions that have been placed by a user who is securely logged into the Customer’s account will be the Customer’s responsibility.
  4. Bets cannot be cancelled or changed once the bet has been confirmed by Sportdec.
  5. It is the Customer’s responsibility prior to placing a bet to check that the laws in their country concerning betting allow them to place bets. Under no circumstances will bets placed from within the United States of America be accepted.
  6. Sportdec only accepts bets made online, which for clarity includes the use of iphone and Android applications. Bets are not accepted in any other form (telephone, email, fax, in person, etc.) and any bets received in these forms will be null and void.
  7. Sportdec reserves the right to refuse/cancel any bet or part of a bet before the game starts without providing any justification. Sportdec also reserves the right to refuse/cancel any bet or part of a bet that is placed while a game is in progress if there is sufficient evidence that the Customer was placing a bet with prior knowledge of an event that would affect the accurate pricing of a market – for example, betting on the first­ to­ score market while the first goal is being scored.
  8. Sportdec reserves the right to void any or all bets that have been made by any person or group of persons who are acting in an attempt to defraud us. If there is any evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, Sportdec reserves the right to make such bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
  9. Winnings will be credited to Customer’s accounts following confirmation of the final result.
  10. Sportdec reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, Sportdec reserves the right to cancel any bet that may have been accepted retroactively, and void any winnings paid to the Customer from those bets.
  11. Should funds be credited to a Customer’s account in error, it is the Customer’s responsibility to notify Sportdec of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to Sportdec. The Customer shall remain responsible for any entry fees placed into tournaments or contests that involve pools or pools­style betting where the stakes can no longer be recovered from the pool.
  12. The reference language of the present Terms and Conditions is English. In spite of the care brought to our translations, in case of difficulty of comprehension of a clause of these Terms and Conditions, only the English version will be valid.
  13. Sportdec reserves the right to suspend or close Customer’s accounts and void all settled and unsettled bets in the event that a Customer opens more than one account.
  14. Bets will only be accepted up to the advertised start time. Any bet that is inadvertently accepted, which includes an event after its start time, the bet will be cancelled. If any portion of a multiple bet is inadvertently accepted then all parts of that multiple bet will be cancelled.
  15. Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
  16. Sportdec does not accept responsibility for any typing, human or palpable errors that lead to obvious price errors. In all such cases bets will be deemed void.
  17. Sportdec does not accept responsibility for damages or losses deemed or alleged to have resulted from or been caused by the app or its content including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any person’s misuse of the site or its content, or any errors or omissions in content.
  18. The maximum winning to any Customer on any single bet, multiple bet or on any single day for bets placed on this app is £/€100,000 or equivalent.
  19. The maximum amount of funds that can be requested to be withdrawn from the app is £/€50,000 in any 3 day period.
  20. The minimum amount for a bet is £/€ 0.10 unless otherwise stated on the app
  21. Sportdec reserves the right to change odds and information displayed on the app at any time and without notice. Sportdec will take reasonable care to ensure accuracy of this information but information is presented as a guide only. Prices displayed on the app are indicative only and are not binding until a bet has been confirmed by us. In the event of any particular information (score, time of game etc) being incorrect we assume no liability for this. Please refer to our betting rules for information on how we settle individual markets.
  22. The app will at all time show records of recent bets placed, results and account activity. We recommend that the cardholder keep independent records of all of the transaction information, games rules, cancellation rules, and payment methods in order to avoid any future misunderstandings.
  23. All bets will be processed once the bet has been placed and the acceptance confirmed.
  24. The Customer will be able to play immediately after any deposit transaction has been confirmed.
  25. When an event is cancelled, all bets referring will be cancelled automatically and the related accounts will be refunded.
  26. All Customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Moneybookers etc), and shared computer, e.g. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any Customer or group of Customers.
  27. In case of a bonus manipulation or abuse of any kind, Sportdec reserves the right to deduct the bonus and the winning associated to the bonus from the Customer’s account.
  28. Sportdec considers these rules to be fair. Should you need any advice regarding these rules, please contact Customer Services.
  29. Any customer who wishes to make a formal complaint about our services should first contact our Customer Services department using the contact us form on the app. We will respond as quickly as possible and in all cases we strive to ensure that all customers are responded to within 48 hours. Our response will include the name of the person who will be handling your complaint and a full record of the correspondence will be tracked, including our operator login credentials who has provided any response to you. If you do not believe our resolution to your complaint to be fair and transparent then you are free to request for the complaint to be escalated to a member of our Senior Management team who will personally review your complaint and make a final decision. Should you still be of the opinion that our resolution is not fair and transparent then the complaint is escalated to a “dispute” and can be referred to independent adjudication service IBAS. Sportdec gives its commitment to pursuing an amicable solution to all disputes but the results of independent adjudication are not necessarily binding. All disputes and the resolution of these disputes will be reported to the Gambling Commission on a quarterly basis.
  30. Data protection. Please see our Privacy Policy for details of how personally identifiable information is collected and may be processed or shared with others.
  31. Copyright in the information displayed on this app is the property of Satellite Information Services Limited (“SIS”) and/or its licensors. This information is intended for personal use only and may not be displayed in public, broadcast or used for any commercial purpose without the express written consent of SIS. Whilst every effort is made to ensure that the information is accurate, SIS accepts no responsibility for any use made of the information provided on this app and excludes all liability in respect of any loss suffered by any person arising directly or indirectly from use of the information.
  32. We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. We hold customer funds separate from company funds in a dedicated “Clients Premium” account from Barclays Bank Plc. This means that these funds are not protected in the event of our insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds as the level: basic protection.
  33. Any changes to these Terms and Conditions will be displayed on your next login to this app prior to these changes taking effect.

Bonuses

  1. All bonus offers can be redeemed only once per offer unless it was clearly stated otherwise.
  2. Each bonus offer will have its own ‘terms and conditions’ and Customers should ensure that the terms and conditions associated with each individual bonus offer are read and understood prior to accepting the bonus.
  3. Promotions are subject to change. All management decisions are final.
  4. In the event of an error when attributing a bonus to a Customer account, the company reserves the right to correct such errors by removing any funds that were put into a Customer’s account erroneously and by voiding any bets that were placed by these funds.
  5. At no time will a bonus be offered where the benefit amount is dependent on the Customer gambling for a certain time limit or frequency; where the benefit increased if the Customer reaches a qualifying activity in a shorter amount of time; or where the value of the benefit increases with Customer spend it does so at no greater rate than the Customer spend increases.

Deposits

  1. Sportdec accepts deposits via the following credit and debit card types: Visa; Visa Debit; MasterCard; Visa Electron; Maestro; American Express.
  2. The minimum deposit amount accepted is £/€ 5.00 and the maximum is £/€ 10,000.
  3. Sportdec will not accept deposits from countries where online gambling is prohibited, such as the United States – please check the rules and regulations in your country if in doubt.
  4. Sportdec does not charge you for depositing using your credit or debit card however you may incur some charges from your bank. See your bank account terms and conditions for further information.

What are ‘Verified by Visa’ and ‘MasterCard SecureCode’?

Sportdec utilises services called ‘Verified by Visa’ and ‘MasterCard Secure’ – in the event your card issuer subscribes to one of these services, you’ll be asked to enter a password or specified characters from a password in order to be able to complete your deposit.

If you have not signed-up for this service online before, you’ll be able to create a new password on being prompted.

If you cannot remember this password, you’ll also be able to reset this at this time.

Please note that for your online security, Sportdec have no visibility of this password and cannot reset this on your behalf.

To read more about these services please click here to learn more about Verified by Visa and here to learn more about MasterCard SecureCode.

Withdrawals

The process for requesting and receiving winnings is outlined as follows. Please note we will always contact you via your registered email address if there is any further information we require (such as identification documents) in order to process it for you:

Credit/Debit Card Depositors:

  1. If you choose to make a withdrawal request and have deposited with us using a credit or debit card, we will look to pay any requested winnings in full back to this card.
  2. If you have deposited using more than one credit or debit card, you will be able to select which card you wish your winnings to be returned to during the withdrawal request process.
  3. In the event that your credit or debit card used to deposit with us has expired or cannot be credited for any other reason, you can choose to request either a withdrawal back to a Skrill or Neteller account.
  4. With the exclusion of any applicable withdrawal or management fees detailed below, no charge on any type of credit or debit card payment will be levied by Sportdec – in the event that your Bank or card-issuing company charge an exchange rate fee for example (in the event your account is held in a currency other than GBP (Sterling)) or any other charge, then Sportdec cannot be held liable for any such charge.

Neteller Depositors:

  1. If you have deposited with us via a Neteller account, you can choose to request your winnings are sent back to the same Neteller account.
  2. If you elect to receive your winnings back to your Neteller account, you will be prompted to enter your Neteller Account ID during the withdrawal process.

Skrill Depositors:

  1. If you have deposited with us via a Skrill account, you can choose to request your winnings are sent back to the same Skrill account.
  2. If you elect to receive your winnings back to your Skrill account, you will be prompted to select your Skrill email address during the withdrawal process.

Miscellaneous:

  • In the event that you have requested a withdrawal from us, but have yet to receive either your debit or credit card payment, Neteller or Skrill payment after a sufficient time, please contact Customer Services.
  • Sportdec, in its sole discretion, reserves the right to refuse payment of any withdrawal following a Withdrawal Request.
  • The minimum withdrawal amount that can be paid back to your credit/debit card is £/€ 5.00. The minimum amount that be requested via Neteller or Skrill is £/€ 5.00.

Withdrawal Management Fees

  • Free bets or promotional awards of any kind cannot be withdrawn.
  • In the event you choose to withdraw funds from your account and have not carried out any financial activity, or if the financial activity on your account equates to a sum of less than 50% of the amount deposited by you, then Sportdec reserves the right to charge a processing fee of 5% of the requested withdrawal amount with a minimum charge of £/€ 3.00

‘Financial activity’ is defined by the placing of bets anywhere on this app (voided/cancelled bets to not count).

Self-Exclusion

FSB Technology (UK) Ltd takes its social responsibility extremely seriously and follows the UK Gambling Commission code to the letter to make sure that effective procedures are in place for self-exclusion. We take all reasonable steps to prevent self-excluded individuals from participating in gambling. The company will close all known gambling accounts of identified individuals who self-exclude from all branded sites using FSB Technology’s platform, and under their licence, within two working days or sooner upon learning that a person is self-excluded. Furthermore, the company has the following procedures in place in order to manage self-excluded individuals:

  • A register of those excluded (name, address, membership and any other account details);
  • A record of the card numbers, if known, to be excluded;
  • Our staff are trained to effectively administer the systems;
  • The removal of access from those persons found to have attempted to gamble on the ‘sites.’

All self-excluded individuals found to be either attempting or having perpetrated such acts to open an account that could not be practically stopped at the time will have their winnings forfeited and all bets voided. The company treats such instances where an individual willfully construes to subvert the account opening process having self-excluded extremely seriously and will take all necessary action including legal action to protect itself and the individual in order to mitigate harm. We would urge all person(s) who believe they have a gambling problem to seek help from agencies such: http://www.gamcare.org.uk/

Account closure

If you wish to close your account, you can withdraw any remaining funds and there is no further requirement to inform us. Should you want to close your account permanently please contact our Customer Services team, who will try to assist you with any issues or concerns you have, and if unsuccessful your account will be closed upon your confirmation. Please allow us up to 24 hours to process your request.

We take our customers and our social responsibilities extremely seriously at Sportdec. Our products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly. We are pleased that so many loyal visitors come back time and again to enjoy our sports betting products. We believe in a firm but fair approach to responsible gambling. We have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.

Sportdec is dedicated to helping its customers enjoy gaming and our products are intended to deliver an entertaining and fun experience. Responsible gaming is a serious matter and if you feel like gambling is becoming a problem help is readily available. Please establish safe gambling limits for yourself and stick to those limits.

If you feel you may have a problem with your gambling, ask yourself the following questions:

  • Do your prefer gambling to spending time with your family, friends or other ways to have quality time?
  • Would you steal, lie or sell valuable assets to get money to gamble?
  • Do you ever miss work or school so that you can gamble?
  • Do you feel gambling is a way out of a boring or unhappy life?
  • Have you ever gambled away all your money away, and been unable to afford food or transportation home?
  • Do you lie or hide the amount of time or money spent gambling?
  • Have you ever been reproached for gambling too much?
  • Would you feel depressed if you were to lose your money through gambling? Would more gambling provide the only relief?
  • Do you feel an urge to recover all of your losses right away when you happen to incur a loss due to gambling?
  • Do you respond to arguments, frustrations or disappointments with desire to gamble more?
  • Is gambling driving you depressed or suicidal?

The more positive answers you gave to the above questions, the more serious gambling problem you may have. If you think you have a gambling problem contact the GamCare confidential helpline on 0845 6000 133 or visit GamCare.

Sportdec will monitor betting activity to try to spot problem gambling. However problem gambling is difficult to spot and we are not trained professionals in the treatment of problem gambling. We cannot take responsibility for spotting all cases of problem gambling and our monitoring is provided as an additional service for our customers. If we suspect that you may have a problem we reserve the right to contact you and, at our sole discretion, to suspend your account and deny access to our products if we believe you are in need of help because of a gambling problem. In the event you are contacted we ask that you co­operate with our customer support team, we have your best interests at heart.

Rules:

All Sportdec transactions are covered by our Terms and Conditions as well as any specific Betting Rules. We have made a great effort to make our rules clear and transparent and we take care in enforcing them as effectively and equitably as possible. Customers must be 18 years of age or over. User name and security confidentiality are the client’s responsibility. Bets, once placed cannot be changed. For the full details go to our Betting Rules and our Terms and Conditions.

Setting Deposit Limits:

This facility enables you to limit the amount of money that you are able to deposit online into your account on either a 24 hour, 7 day or 30 day basis. These amounts may be revised downwards at any time but any increase can only be implemented 7 days following on from the request. Our Customer Services team will be happy to provide any further information required but are unable to override limits set by you. You are able to set or amend your Deposit Limits by going to My Account and then Deposit Limits when logged into your account.

Prevention of underage gambling:

Sportdec requires customers to declare that they are of lawful age to engage in gambling activities. We pursue reasonable measures to verify this including electronic age verification and random age checks. We do not target minors with our advertising.

Help us to prevent minors from gambling:

It is unlawful to allow minors to gamble and we ask our customers to do their part in ensuring that this does not happen. We ask all of our customers, and in fact it is your responsibility, to ensure that your account is not used for under aged gambling. Some suggestions on how to make sure this does not happen are provided below:

  • Do not leave your phone unattended when you are logged on to our app.
  • Make sure to logout when you close our app.
  • Do not share your credit card or bank account details.
  • Do not leave the “Save Password” option enabled.
  • Use child protection software.
  • Create separate computer profiles for your children.

If you know a registered user below the lawful age in their jurisdiction, please contact Customer Services.

Parental Controls:

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:

  1. Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com.
  2. CYBERsitter filtering software allowing parents to add their own sites to block: www.cybersitter.com.

Self-exclusion:

For a few customers gambling might become a serious problem. We offer a self ­exclusion option that can be easily implemented by a customer’s request. If you would like to self-exclude yourself from accessing our products, please either contact Customer Services or choose the “Self Exclude” option from the “My Account” menu . You will need to specify the period of time you wish to be self­ excluded for, ranging from six months to a permanent exclusion. The process and implications of self exclusion are listed below:

If you request this via Customer Services, an agent will reply and ask you to confirm your request. This is done to ensure that the request was not submitted through someone who gained unauthorised access to your account.

Once the self ­exclude period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our terms and conditions.

During the self­ exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.

At the end of the self ­exclusion period you may contact us and request that you are granted access to our gaming products. You must request this change in person (in person, telephone, skype, IM are acceptable), email contact is not acceptable.

Kindly note, that only upon clear ‘self­exclusion’ request will your account be suspended as per the agreed time. Otherwise all accounts are in status ‘closed’ and can be reopened any time upon customer’s request.

Security & Privacy

  1. We employ security measures to protect your Information from access by unauthorised persons and to prevent unlawful processing, accidental loss, destruction and damage. Protection of your Information, including your registration details and any debit or credit card information you provide to us, is a priority for us. Where you have chosen a password which enables you to access certain parts of our app, you are responsible for keeping this password confidential.
  2. Any personal information which identifies you will be encrypted at all times whilst in transit over the Internet. Our server then reads the information using a private key. This means that your Information, be it debit or credit card information or any other personal details, is turned into a code that can only be decoded with the private key or password.
  3. Unfortunately, the transmission of Information via the internet is not completely secure. Although Sportdec will do its best to protect your Information as described above, it cannot guarantee the security of any Information that you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent. For your own privacy protection, we encourage you not to include sensitive Information (such as credit/debit card numbers) in any emails you may send to us.
  4. Our app may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy policies/websites terms of use and we do not accept any responsibility or liability for these policies. Please check such policies before you submit any Information to them.

Retention & disposal

Other Information will be retained for the period necessary to fulfil the purposes set out, unless a longer retention period is required or permitted by applicable law. We will take all reasonable steps to ensure that the privacy of Information is maintained on disposal.

Changes to our policy

We may modify this policy from time to time. Sportdec reserves the right to amend the privacy and cookie policy at any time. Any such revision will be binding and effective immediately on posting notification of such changes on the app. The date on which the then current privacy and cookie policy came into force will be as stated at the top of this privacy and cookie policy.

The use of cookies

A ‘cookie’ is a small text file containing small amounts of information which is downloaded to your device when you visit a website or use applications. The cookie enables the server to collect information from the browser.

We use the cookies on our website for a number of purposes, including:

  1. To authenticate and identify you on our Websites and applications so we can provide you with the services you request.
  2. To allow you to login to the Websites and to check that your computer is still logged in to the same session while you browse from page to page. While placing bets, Information will be temporarily stored in a cookie until the transaction has been completed. This enables you to get the most out of our products and services. Further, various other settings, such as the language and odds display that you have selected, are stored in cookies for a longer duration so that when you return to the Websites as many of these settings as possible remain the same.
  3. To automatically collect Information about bets and account transactions carried out on our Websites.
  4. For ‘analytical’ purposes such as to keep track of user/customer browsing patterns on the Websites and to build up a profile for a customised browser experience for you.
  5. To deliver adverts and information more relevant to you and your interests and also to help measure the effectiveness of Sportdec’ advertising campaigns.
  6. To compile reports on Website activity and providing other services relating to Website activity and Internet usage. We may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Sportdec’ behalf.

We use flash, session and persistent cookies on our Websites and applications. Flash cookies are small pieces of information stored and accessed by Adobe Flash, the browser plug-in used by sites. Session cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server’s pages.

Persistent cookies enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions required.

You can stop the ‘tracking’ cookies by altering your browser’s privacy setting to block third party cookies (the process you follow will differ from browser to browser). To find out how to manage and/or delete cookies, please visit: EU cookie information However, please note that if you do refuse the use of cookies, you may not be able to use the full functionality of Sportdec’ Websites – for example, a cookie is needed to ‘remember’ your bet selection when it is transferred to the bet slip. Further, if you set the privacy settings on too high a status, this may cause problems when you next log in to use the Websites.

Customer security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect online. Customer security refers to the precautions and encryption techniques employed by Sportdec to ensure that the integrity of your data is kept at all costs. Sportdec considers the protection of this data of paramount importance, and we endeavour to give you piece of mind by using state-of-the-art security software. Any information you provide us is kept solely for the purposes of operating your account.

If you are logged into your account for thirty minutes without using it the system will automatically log you out for security reasons. We recommend that you change your password every four to six months. Your password should be unique (a mixture of numbers, letters and characters).

We also recommend that you run regular scans of your PC, laptop and any other devices to ensure that it is protected from the latest viruses. This will ensure that your Sportdec account cannot become vulnerable in any way.

Once we receive your card details, we will carry out a check of your card with our credit card checking facility. This ensures that the number you entered corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that a card is not being fraudulently used. This verification process of your personal details is carried out either over a secure line. Credit/Debit card data is, at no time, sent over the internet during the validation process nor does the bank give out any details to us over the phone, we simply state what information we have and they will let us know if it is correct or not. Incorrect details associated with your card will result in your account being suspended for security reasons.

Data protection is about your fundamental right to privacy. Sportdec recognises, adheres to and values that right and we will ensure that the data that you provide us is safe. We don’t share data with any third party for marketing purposes (the only time we’ll share any information with another party is for online verification/operative reasons). We will only keep your information for as long as is absolutely necessary for the purpose for which it was originally obtained. Please note that we may be required in certain circumstances to retain your information indefinitely under our procedures on responsible gambling.

Acceptance of privacy & cookie policy

Your use of our services will constitute acceptance of the current Privacy and Cookie Policy. Please read this policy carefully to ensure that you understand our views and practices regarding the capture, retention, processing and transfer (where applicable) of your information. If you do not agree to accept and be bound by the Privacy and Cookie Policy, please discontinue your use of the service.

Accuracy & access to information

You are entitled and we require you to have any inaccurate information corrected so please ensure that you notify us of any updates, amendments and corrections to your information by logging into the ‘My Account’ section of your online account and amending your information.

You also have a right to request a copy of any personal information that we hold about you. Should you wish to make such a request you should contact us in writing at: Sportdec Suites 19 & 20, The Cubes Office, Beacon South Quarter, Sandyford, Dublin, Ireland. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.

External links

The app contains links to other sites. Sportdec is not responsible for the privacy practices or the content on third party apps or websites.

Sportdec.com sportsbook is provided by FSB Technology (UK) Ltd, Northburgh House, 10 Northburgh Street, London, EC1V 0AY

FSB Technology (UK) Ltd is licensed and regulated by the Gambling Commission (000-022201-R-305119-013)

Is the app secure?

Here at Sportdec, we fully understand and accept our responsibilities in relation to security. We recognise that online security is an area of vital importance to you. It is imperative that you should be fully satisfied that your personal details are secure before you commence activities with us. Information such as personal details, credit or debit card numbers, passwords and all account details are automatically encrypted. This process is intended to act as a secure barrier to detect any unauthorised access to our server immediately. Furthermore, our app utilises anti-fraud checks throughout all transaction and payment processes. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Why have I been asked to provide proof of identity?

As part of our compliance with legal and regulatory requirements surrounding customer verification, we are obliged to confirm that all of our betting customers are over 18.

In addition, to protect our customers from identity theft we must confirm that customers are the genuine owner of the payment method used to make their deposits. To make this process as simple as possible for our customers, we utilise a number of electronic checks to confirm your age and identity. Unfortunately, these checks are not perfect and we cannot validate 100% of our customers electronically. This is not the fault of you the customer, but a limitation of the databases we use.

Solution: Simply take a digital photograph (or scan) of the below documents and send them to us at support@sportdec.com

  • A Bank statement or Utility bill (name and address visible)
  • A Photo ID (passport or drivers licence)
  • Front of your registered debit/credit card. Please block out the first 12 digits of your card number, leaving the last 4 digits, expiry date and your name clearly visible in the image. The back of your card is not required and for security reasons you should not send it.

How can I place a bet?

Just register or log into your account and then tap the odds that you wish to place a bet on. The bet will now be added to your betslip where you can set a stake before confirming and placing your bet.

Where can I see any bets that I’ve placed?

  1. Login and go to ‘My Account’
  2. Select ‘My Bets’

How can I change my odds to decimal or fractional?

  1. Login and go to ‘My Account’
  2. Select ‘Odds Format’

What happens if a match is postponed?

Check the betting rules for different sports in the sports book. Some sports require the match to be played on the same day for bets to stand, bets in other sports may remain open until the match is completed or officially abandoned.

How can I take a break?

In order to self-exclude you need to

  1. Login and go to ‘My Account’
  2. Select ‘Timeout’
  3. Confirm by selecting a period for how long you wish to take a break for
  4. You will no longer be able to log into your Sportdec betting account until after this period is complete

How can I self-exclude?

In order to self-exclude you need to

  1. Login and go to ‘My Account’
  2. Select ‘Self Exclusion’
  3. Confirm by selecting a period for how long you wish to self-exclude
  4. You will no longer be able to log into your Sportdec betting account and will need to contact our customer support team at support@sportdec.com when this period has finished

Alternatively you can contact our customer support team at support@sportdec.com and they will assist you with this process.

Why has my winning bet not been paid yet?

Sportdec require official results to be declared before markets can be settled. Sometimes online sources can be incorrect so settlement may be delayed until results can be confirmed. Please contact our customer support team at support@sportdec.com if you believe that your bets has been incorrectly settled.

Can I cancel a bet?

Unfortunately no. Once you have confirmed your bet and it has been accepted, bets cannot be cancelled.

How can I use my free bets?

All free bets are subject to the terms and conditions of that promotion. Once you have chosen an appropriate wager you can activate your free bet by selecting the option to ‘use free bet’ in your betslip. After free bets are settled the stake is not returned.

How are my bets decided?

All bet decisions and settlements are made on the basis of the Sportsbook Rules and the official results of the match as determined by the relevant sporting bodies.

How is my Each Way bet calculated?

As an example we will take the Grand National. So your horse has romped home in the National (or just crept into the places) and you want to know how much you have won – see the example below which explains it all.

You have backed Sportdec for €5 Each Way at a price of 14/1. The each way terms of the race are five places at a quarter the odds. He romps home to win so you will be paid as follows:

You will be paid on the win part of your bet, €5 at 14/1 and the place part of the bet €5 at a 1/4 of 14/1.

WIN: €5 at 14/1 pays €75 (€5 x 14 =€70 plus your €5 stake back).

PLACE: A quarter of 14/1 is 3.5/1 (14 divided by 4) so the place part of the bet is paid as €5 at 3.5/1 = €22.50 (€5 x 3.5 = €17.50 plus your €5 stake back).

TOTAL RETURNS: WIN plus PLACE = €75 plus €22.50 = €97.50.

If your horse finished 2nd, 3rd, 4th or 5th then you just get the place returns above – the win part of your bet is lost.

For example: say Social Media finished fifth, so €5 at 16/1 is settled as: A quarter of 16/1 is 4/1 (16 divided by 4) so the place part of the bet is paid as €5 at 4/1 = €25 (€5 x 4 = €20 plus your €5 stake back).

My bet was settled incorrectly. What do I do?

If you believe that your bet was settled incorrectly (e.g. it should have won but it is marked as lost or void), please contact our customer support team at support@sportdec.com with the relevant information.

My question isn’t here. Where can I get help?

If you’ve got a question that the FAQ can’t answer, please contact our customer support team at support@sportdec.com.