All withdrawals will be transferred to your credit/debit card from where you deposited. Please contact our customer support team at firstname.lastname@example.org if there are any issues with the card from where your deposit was made.
Generally, withdrawals take 2-3 working days to reach your account once approved. However please note that due to bank processing times, withdrawals can take up to 5 working days to reach your account.
Go to ‘Payment History’ in the ‘My Account’ section to see the status of all your withdrawals. Any pending withdrawals are displayed at the top of the page. If your card withdrawal has been requested before 10am GMT the withdrawal will typically be approved by 8pm that same day. If withdrawal is requested after 10am GMT it will be typically be approved by midday the following day.
Yes, while a withdrawal is still pending you can cancel it. Once a withdrawal has been approved you can no longer cancel it.
If you have withdrawn by card you can reverse your withdrawal by navigating to: My account > Transaction History > Pending Withdrawals’ if you have any pending withdrawals these shall display at the top with the option to ‘Cancel’. Simply click on Cancel and you will then be asked to confirm the reversal. Funds should return to your account immediately.
The minimum deposit amount is £/€5.00 per transaction and the maximum is £/€10,000 per day.
The minimum withdrawal amount is £/€5.00 per transaction and the maximum is £/€10,000 per day.
You will need to let us know of any changes of card and supply background information relating to the change. Any new card will have to be registered to your Sportdec account if you make transactions with it. Please contact our customer support team at email@example.com if there are any issues adding a new card.
No, this is deemed as a third party transaction and will not be permitted under any circumstance.
No, this is deemed to be a third party transaction, which is not allowed under any circumstances.
Generally you do not need to provide any identification for making a withdrawal. However, if there has been an issue automatically verifying your age we will request a copy of your passport or driver’s licence and a copy of a recent utility bill from the address registered on your account.
Deposits are approved instantly. Once we receive your funds, we will credit your Sportdec account. It will appear in your bank / credit card statement as ‘FSB Technology’.
Sportdec currently accepts Visa Credit, Visa Debit, Visa Electron, Maestro and Mastercard for deposits.
Sportdec absorb all transaction fees. However, Sportdec reserve the right to charge players these fees if they deem that players have been using Sportdec to guarantee profits.
First, check to confirm that all of your card details are entered correctly and that you are using a card which is accepted by Sportdec. If the deposit is still declined, your credit card issuer may maintain a rule that does not allow you to make direct deposits to online betting sites. Please contact your card provider to check if that is the case. Please contact our customer support team at firstname.lastname@example.org if this is still not resolved.
Once your account is set up, the currency cannot be changed. Please contact our customer support team at email@example.com or via the contact form in the ‘My Account’ section of the app for more information on this.
In these Betting Rules, Sportdec is referred to as “Sportdec”, “us”, “we” or “our” and you are referred to as “you” or “your”.
The maximum amount that can be won by one customer in one twentyfour hour period, regardless of the size of the stake or the number of bets placed, is £/€100,000 (or its equivalent amount in a currency accepted by us on the app).
In the event of a DEAD HEAT the stake money on a selection is divided by the number of runners or competitors involved in the dead heat. The full odds are then paid proportionately to the divided stake, with the remainder of the stake money being treated as a losing stake.
Please be aware that any data (such as current scores or elapsed time) that is displayed on the app or on our text screens is sourced from a ‘live feed’ provided by a third party and may be subject to time delay and/or be inaccurate. If you rely on this data to place bets, you do so entirely at your own risk and we accept no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it.
We reserve the right to withhold payment if we become aware or suspect that the prices of a particular event have been manipulated or where a race, event or match has been rigged. Pending the outcome of any investigation and, in our absolute discretion, we reserve the right to declare bets on any such race, event or match as void.
We offer fractional or decimal odds. However, please be aware that the fractional odds format takes precedence in settling bets.
All bets will be void on matches that are abandoned before the completion of 90 Minutes’ Play, unless otherwise stated or the bet has already been settled.
All bets on matches that are postponed will be void unless it is played before the following Monday (Sunday midnight GMT), in which case the bets will stand. All bets on matches where the venue of the match or the opponent is altered, after it has initially listed on the app, will be void.
Winning bets must predict the winner of match at the end of Normal Time.
Winning bets must predict the match score at the end of Normal Time.
Winning bets must predict the result at HalfTime and at the end of Normal Time.
Winning bets must predict the result at Half Time. In the event of the match being abandoned before Half Time, all bets will be void. Bets will stand for matches abandoned after Half Time has been reached.
Winning bets must select the total number of goals scored in the match in Normal Time. Where a Total Goals market is offered on a group of matches if any matches are postponed or abandoned in the same market then all bets will be void.
Winning bets must predict whether the total number of goals is under or over the quoted level in Normal Time.
Winning bets must predict which half has most goals scored by either team in Normal Time.
Winning bets must predict which team wins the match in Normal Time. In the event of a Draw, bets are void.
Winning bets must predict the outcome of the match based on three selections either the Home or Away team wins, the Home team wins or draws or the Away team wins or draws.
Winning bets must predict the winner of the match at the end of Normal Time after the final score has been adjusted by the handicap. Bets on Handicap draw always refer to the home team regardless being plus or minus.
Winning bets must predict the team to score the first goal in Normal Time. Own goals count to the side credited with the goal. Bets will be void if 90 Minutes’ Play is not completed, unless the first goal has already been scored.
Winning bets must predict the team to score the last goal in Normal Time. Own goals count to the side credited with the goal. Bets will be void if 90 Minutes’ Play is not completed.
Where a goal supremacy market is offered on a group of matches (e.g. a home goals versus away goals market), if one or more matches are abandoned then all bets on that market will be void.
Where there are prices quoted for a team to win a match ‘Outright’ as well as in ’90 Minutes’ Play’, such as in cup tournaments, all bets will be settled on ’90 Minutes’ Play’ unless the ‘Outright’ price or the ‘Qualifying Outright’ price has been selected.
Winning bets must predict the number of total goals in a league or cup competition. Total goals are calculated up until the end of Normal Time in each match.
Winning bets must predict the number of yellow cards in a league or cup competition.Total yellow cards are calculated up until the end of Normal Time in each match.
The end of the season is defined as the time when the League programme has been completed.
Winning bets must predict which team will kickoff the match. Bets will only be accepted prior to 10 minutes before kickoff.
Winning bets must select the correct area of the pitch and team (home or away) in which the first goal will be scored from. The result of this market will be determined by Opta, whose verdict shall be final.
Winning bets must select the total number of goals scored in the 1st Half.
Winning bets must select the total number of goals scored in Normal Time.
Winning bets must select whether or not there will be one or more goals, corners, free kicks, throw ins, goal kicks, penalty awarded/missed/scored in a listed time band. Winning bets can also select the winner of the match bet for the minute bands below, home team, away team or draw.
|1 – 15||00:01 – 15:00|
|16 – 30||15:01 – 30:00|
|31 – 45||30:01 – 45:00 Any goal scored in injury or stoppage time in the 1st Half will be recorded as the 45th Minute.|
|46 – 60||45:01 – 60:00|
|61 – 75||60:01 – 75:00|
|76 – 90||75:01 – 90:00 Any goal scored in injury or stoppage time in the 2nd Half will be recorded as the 90th Minute.|
For the purposes of this bet, a goal, penalty missed, penalty scored is considered to have happened when it occurs and corners, free kicks, throw ins, goal kicks, penalty awarded when they are awarded.
A penalty can be awarded in one period and Missed/Scored in the next.
If a penalty is awarded then not taken for any reason it is deemed to have not been awarded in the first place.
If a match is abandoned during any of these time bands, all bets placed will be void, unless the bet has already been settled.
In the event of any dispute on any market, settlement will refer to the official websites of the league or competition or relevant football authority for the match or competition in question for goals.
In the case of this data not being publicly available or published for goals and for all cases of corners, free kicks, throw ins, goal kicks, penalty awarded/missed/scored, settlement will be made on data from the official website of the competition or if unavailable data transmitted by our Data Providers.
This settlement data and results can be obtained on request from Customer Services.
Winning bets must predict whether the total number of goals is under or over the quoted level in the first half. In the event of the match being abandoned before Half Time, all bets will be void. Bets will stand for matches abandoned after Half Time has been reached.
Only goals scored within the quoted division are counted for this market irrespective of the team (within that division) for which they are scored. The team quoted alongside the player is for reference only. Only league goals count excluding playoff matches. Own goals do not count. Deadheat rules apply.
Top goalscorer in a competition will be settled in accordance with dead heat rules if players finish on the same number of goals scored, regardless of whether an official result is determined by other means by the sports ruling body. FIFA/UEFA’s awarding of the Golden Boot/Top Tournament Goalscorer in the event of players being tied on the same number of goals, will have no bearing on our settlement of the market. We will settle the market in accordance with our normal dead heat rules
Winning bets select the team to score the next goal up until the end of Normal Time. Own goals count to the side credited with the goal. Bets will be void if 90 Minutes’ Play is not completed, unless the bet has already been settled.
Winning bets must predict whether or not both teams will score in a match.
Winning bets must predict if the match will finish with an odd or even amount of goals.
Please refer to the following examples regarding settlement of bets:
If either team wins by any margin they (the winning team) are to be settled as the winning selection. In the event of a draw all bets are void and stakes are refunded.
All other asian handicap lines follow the same principle as mentioned above
The following terms and conditions made available here (“these Conditions”) shall govern the relationship between you and Sportdec, (together referred to in these Conditions as “we”, “us” or “our”) in relation to all games played on the Sportdec App (“the App”). Your use of the App and/or your playing any game thereon (“Game”) means that you accept these Conditions which are legally binding. These Conditions may be updated by us from time to time in our discretion. Please review these Conditions regularly to ensure you are up-to-date with all of the current terms as any changes we make will become effective on the date of publication and you will be deemed to be aware of such changes and bound by them.
In addition to accepting these Conditions, you acknowledge and agree that the terms and conditions of Sportdec, (“Terms and Conditions”) as amended by us from time to time in our discretion apply to all eventualities relating to Games not covered by these Conditions. The Terms and Conditions contain important provisions applicable to your use of the App including eligibility criteria requirements which apply to your use of the App.
Further, you acknowledge and agree to be bound by any additional rules which appear within a Game, including within a Game’s “Help” or “Game Info” tabs (“Rules”), including rules relating to minimum/maximum entry fees, hosting fees, payout structures, disconnections and system malfunctions. The Rules may also contain instructions on how to play.
Please familiarise yourself with these Conditions, the Terms and Conditions and the Rules before you use the App or play a Game. These Conditions represent a legally binding agreement between you and us. In the event you do not agree or do not understand any of the terms within, please discontinue your use of the App immediately. In the event of any inconsistency between these Conditions, the Terms and Conditions, or the Rules, unless otherwise stated, to the extent of the inconsistency, the Rules shall prevail, followed by these Conditions and followed thereafter by the Terms and Conditions.
Introduction (Terms and Conditions last updated on 26th February 2018)
IMPORTANT: Please read carefully these Terms and Conditions (“Terms”) as set out below. By registering an account (“Your Account”) or (“Account”), you are deemed to have accepted and understood them.
This app is owned and operated by Sportdec with the sportsbook being operated and provided by FSB Technology (UK) Limited, a company incorporated in the England and Wales (company registration number: 6401555).
In these Terms and Conditions, FSB Technology (UK) Ltd shall be referred to as “FSB”, “us”, “we” or “our” and you are referred to as “you” or “your”.
FSB Technology (UK) Ltd is licensed by the United Kingdom Gambling Commission (licence 000-022201-R-305119-013) to provide these services to customers in Great Britain and Northern Ireland who are authorised to operate these parts of the app under licence from Sportdec.
The Sportsbook is licensed in Ireland by FSB Technology (UK) Ltd and is regulated under the Betting (Amendment) Act 2015 (Licence Number: 1013757).
FSB Technology (UK) Ltd is also the Merchant of Record for this app, meaning it processes all credit and debit card payments from customers. It is therefore the organisation responsible for processing all payments, including both deposits and withdrawals.
What are “Verified by Visa” and “MasterCard SecureCode”?
We utilise services called “Verified by Visa” and “MasterCard Secure” – in the event your card issuer subscribes to one of these services, you’ll be asked to enter a password or specified characters from a password in order to be able to complete your deposit.
If you have not signed-up for this service online before, you’ll be able to create a new password on being prompted.
If you cannot remember this password, you’ll also be able to reset this at this time.
Please note that for your online security, we have no visibility of this password and cannot reset this on your behalf.
Please click here to learn more about Verified by Visa and here to learn more about MasterCard SecureCode.
The process for requesting and receiving winnings is outlined as follows. Please note we will always contact you via your registered email address if there is any further information we require (such as identification documents) in order to process it for you.
FSB Technology (UK) Ltd is the Merchant of Record for this app, meaning it processes all credit and debit card payments from customers, including withdrawals.
How do I know if my withdrawal has been processed?:
Can I cancel my withdrawal:
How do I cancel a withdrawal?
Withdrawal Management Fees
“Financial activity” is defined by the placing of bets anywhere on this app (voided/cancelled bets to not count)
Customer Services and Complaints
Telephone Number: +44 (0)20 7347 5883
Adjudication Form: http://www.ibas-uk.com/adjudicationForm.php
We take our customers and our social responsibilities extremely seriously at Sportdec. Our products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly. We are pleased that so many loyal visitors come back time and again to enjoy our sports betting products. We believe in a firm but fair approach to responsible gambling. We have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.
Sportdec is dedicated to helping its customers enjoy gaming and our products are intended to deliver an entertaining and fun experience. Responsible gaming is a serious matter and if you feel like gambling is becoming a problem help is readily available. Please establish safe gambling limits for yourself and stick to those limits.
If you feel you may have a problem with your gambling, ask yourself the following questions:
The more positive answers you gave to the above questions, the more serious gambling problem you may have. If you think you have a gambling problem contact the GamCare confidential helpline on 0845 6000 133 or visit GamCare.
Sportdec will monitor betting activity to try to spot problem gambling. However problem gambling is difficult to spot and we are not trained professionals in the treatment of problem gambling. We cannot take responsibility for spotting all cases of problem gambling and our monitoring is provided as an additional service for our customers. If we suspect that you may have a problem we reserve the right to contact you and, at our sole discretion, to suspend your account and deny access to our products if we believe you are in need of help because of a gambling problem. In the event you are contacted we ask that you cooperate with our customer support team, we have your best interests at heart.
All Sportdec transactions are covered by our Terms and Conditions as well as any specific Betting Rules. We have made a great effort to make our rules clear and transparent and we take care in enforcing them as effectively and equitably as possible. Customers must be 18 years of age or over. User name and security confidentiality are the client’s responsibility. Bets, once placed cannot be changed. For the full details go to our Betting Rules and our Terms and Conditions.
This facility enables you to limit the amount of money that you are able to deposit online into your account on either a 24 hour, 7 day or 30 day basis. These amounts may be revised downwards at any time but any increase can only be implemented 7 days following on from the request. Our Customer Services team will be happy to provide any further information required but are unable to override limits set by you. You are able to set or amend your Deposit Limits by going to My Account and then Deposit Limits when logged into your account.
Sportdec requires customers to declare that they are of lawful age to engage in gambling activities. We pursue reasonable measures to verify this including electronic age verification and random age checks. We do not target minors with our advertising.
It is unlawful to allow minors to gamble and we ask our customers to do their part in ensuring that this does not happen. We ask all of our customers, and in fact it is your responsibility, to ensure that your account is not used for under aged gambling. Some suggestions on how to make sure this does not happen are provided below:
If you know a registered user below the lawful age in their jurisdiction, please contact Customer Services.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:
For a few customers gambling might become a serious problem. We offer a self exclusion option that can be easily implemented by a customer’s request. If you would like to self-exclude yourself from accessing our products, please either contact Customer Services or choose the “Self Exclude” option from the “My Account” menu . You will need to specify the period of time you wish to be self excluded for, ranging from six months to a permanent exclusion. The process and implications of self exclusion are listed below:
If you request this via Customer Services, an agent will reply and ask you to confirm your request. This is done to ensure that the request was not submitted through someone who gained unauthorised access to your account.
Once the self exclude period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our terms and conditions.
During the self exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.
At the end of the self exclusion period you may contact us and request that you are granted access to our gaming products. You must request this change in person (in person, telephone, skype, IM are acceptable), email contact is not acceptable.
Kindly note, that only upon clear ‘selfexclusion’ request will your account be suspended as per the agreed time. Otherwise all accounts are in status ‘closed’ and can be reopened any time upon customer’s request.
Other Information will be retained for the period necessary to fulfil the purposes set out, unless a longer retention period is required or permitted by applicable law. We will take all reasonable steps to ensure that the privacy of Information is maintained on disposal.
A ‘cookie’ is a small text file containing small amounts of information which is downloaded to your device when you visit a website or use applications. The cookie enables the server to collect information from the browser.
We use the cookies on our website for a number of purposes, including:
We use flash, session and persistent cookies on our Websites and applications. Flash cookies are small pieces of information stored and accessed by Adobe Flash, the browser plug-in used by sites. Session cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server’s pages.
Persistent cookies enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions required.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect online. Customer security refers to the precautions and encryption techniques employed by Sportdec to ensure that the integrity of your data is kept at all costs. Sportdec considers the protection of this data of paramount importance, and we endeavour to give you piece of mind by using state-of-the-art security software. Any information you provide us is kept solely for the purposes of operating your account.
If you are logged into your account for thirty minutes without using it the system will automatically log you out for security reasons. We recommend that you change your password every four to six months. Your password should be unique (a mixture of numbers, letters and characters).
We also recommend that you run regular scans of your PC, laptop and any other devices to ensure that it is protected from the latest viruses. This will ensure that your Sportdec account cannot become vulnerable in any way.
Once we receive your card details, we will carry out a check of your card with our credit card checking facility. This ensures that the number you entered corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that a card is not being fraudulently used. This verification process of your personal details is carried out either over a secure line. Credit/Debit card data is, at no time, sent over the internet during the validation process nor does the bank give out any details to us over the phone, we simply state what information we have and they will let us know if it is correct or not. Incorrect details associated with your card will result in your account being suspended for security reasons.
Data protection is about your fundamental right to privacy. Sportdec recognises, adheres to and values that right and we will ensure that the data that you provide us is safe. We don’t share data with any third party for marketing purposes (the only time we’ll share any information with another party is for online verification/operative reasons). We will only keep your information for as long as is absolutely necessary for the purpose for which it was originally obtained. Please note that we may be required in certain circumstances to retain your information indefinitely under our procedures on responsible gambling.
You are entitled and we require you to have any inaccurate information corrected so please ensure that you notify us of any updates, amendments and corrections to your information by logging into the ‘My Account’ section of your online account and amending your information.
You also have a right to request a copy of any personal information that we hold about you. Should you wish to make such a request you should contact us in writing at: Sportdec Suites 19 & 20, The Cubes Office, Beacon South Quarter, Sandyford, Dublin, Ireland. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.
The app contains links to other sites. Sportdec is not responsible for the privacy practices or the content on third party apps or websites.
Sportdec.com sportsbook is provided by FSB Technology (UK) Ltd, Northburgh House, 10 Northburgh Street, London, EC1V 0AY
FSB Technology (UK) Ltd is licensed and regulated by the Gambling Commission (000-022201-R-305119-013)
Here at Sportdec, we fully understand and accept our responsibilities in relation to security. We recognise that online security is an area of vital importance to you. It is imperative that you should be fully satisfied that your personal details are secure before you commence activities with us. Information such as personal details, credit or debit card numbers, passwords and all account details are automatically encrypted. This process is intended to act as a secure barrier to detect any unauthorised access to our server immediately. Furthermore, our app utilises anti-fraud checks throughout all transaction and payment processes. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
As part of our compliance with legal and regulatory requirements surrounding customer verification, we are obliged to confirm that all of our betting customers are over 18.
In addition, to protect our customers from identity theft we must confirm that customers are the genuine owner of the payment method used to make their deposits. To make this process as simple as possible for our customers, we utilise a number of electronic checks to confirm your age and identity. Unfortunately, these checks are not perfect and we cannot validate 100% of our customers electronically. This is not the fault of you the customer, but a limitation of the databases we use.
Solution: Simply take a digital photograph (or scan) of the below documents and send them to us at firstname.lastname@example.org
Just register or log into your account and then tap the odds that you wish to place a bet on. The bet will now be added to your betslip where you can set a stake before confirming and placing your bet.
Check the betting rules for different sports in the sports book. Some sports require the match to be played on the same day for bets to stand, bets in other sports may remain open until the match is completed or officially abandoned.
In order to self-exclude you need to
In order to self-exclude you need to
Alternatively you can contact our customer support team at email@example.com and they will assist you with this process.
Sportdec require official results to be declared before markets can be settled. Sometimes online sources can be incorrect so settlement may be delayed until results can be confirmed. Please contact our customer support team at firstname.lastname@example.org if you believe that your bets has been incorrectly settled.
Unfortunately no. Once you have confirmed your bet and it has been accepted, bets cannot be cancelled.
All free bets are subject to the terms and conditions of that promotion. Once you have chosen an appropriate wager you can activate your free bet by selecting the option to ‘use free bet’ in your betslip. After free bets are settled the stake is not returned.
All bet decisions and settlements are made on the basis of the Sportsbook Rules and the official results of the match as determined by the relevant sporting bodies.
As an example we will take the Grand National. So your horse has romped home in the National (or just crept into the places) and you want to know how much you have won – see the example below which explains it all.
You have backed Sportdec for €5 Each Way at a price of 14/1. The each way terms of the race are five places at a quarter the odds. He romps home to win so you will be paid as follows:
You will be paid on the win part of your bet, €5 at 14/1 and the place part of the bet €5 at a 1/4 of 14/1.
WIN: €5 at 14/1 pays €75 (€5 x 14 =€70 plus your €5 stake back).
PLACE: A quarter of 14/1 is 3.5/1 (14 divided by 4) so the place part of the bet is paid as €5 at 3.5/1 = €22.50 (€5 x 3.5 = €17.50 plus your €5 stake back).
TOTAL RETURNS: WIN plus PLACE = €75 plus €22.50 = €97.50.
If your horse finished 2nd, 3rd, 4th or 5th then you just get the place returns above – the win part of your bet is lost.
For example: say Social Media finished fifth, so €5 at 16/1 is settled as: A quarter of 16/1 is 4/1 (16 divided by 4) so the place part of the bet is paid as €5 at 4/1 = €25 (€5 x 4 = €20 plus your €5 stake back).
If you believe that your bet was settled incorrectly (e.g. it should have won but it is marked as lost or void), please contact our customer support team at email@example.com with the relevant information.
If you’ve got a question that the FAQ can’t answer, please contact our customer support team at firstname.lastname@example.org.